Workers’ compensation services

We provide comprehensive support for workers’ compensation claims, ensuring you receive the care and documentation needed to navigate the claims process effectively.

Support with navigating workers’ compensation

If you’ve suffered an injury at work, it’s crucial to follow a proper process to ensure your workers’ compensation claim is handled correctly. Plantagenet Medical is here to support you from the initial injury through to the completion of your claim, assisting not only with comprehensive medical care but also ensuring that all necessary medical documentation — including the First Certificate of Capacity — is accurately prepared and submitted.

Here’s our step-by-step guide to making a workers’ compensation claim:

  1. Seek immediate medical attention: Prioritise your health by seeking first aid and reporting your injury to your employer immediately.
  2. Doctor’s visit: Consult a doctor of your choice to obtain a First Certificate of Capacity, which is required to proceed with your claim.
  3. Claim Form: Complete a Workers’ Compensation Claim Form, which is available online. If you encounter difficulties, seek assistance from your employer or contact official advice lines.
  4. Submit documents to your employer: After completing the First Certificate of Capacity and the Workers’ Compensation Claim Form, make a copy for your own records and give the original documents to your employer.
  5. Employer document submission: Your employer is required to lodge your claim with their insurer within 5 working days.
  6. Insurer notification: The insurer will assess your claim and notify you of the outcome within 14 days of receiving your claim form.

Why choose our workers’ compensation services?

Whole-person health

Our integrated services go beyond immediate care, emphasising long-term, whole-person wellness through education, prevention, and comprehensive treatment options.

Community focus

Having dedicated ourselves to caring for the Plantagenet area for over 35 years, our medical centre is deeply embedded in the local community.

Integrated healthcare

Our multidisciplinary team works together under one roof — and in tandem with the adjacent Plantagenet Hospital — to provide seamless, coordinated care.

State-of-the-art care

Our skilled, empathetic practitioners stay up to date with the latest medical knowledge and practices. This is part of our commitment to maintaining the highest standards of care.


We prioritise listening to understand, not to judge. When you visit us, you can take as much time as you need. We want to make sure you feel heard, valued, and respected.


Our family-oriented approach means that every member of your family — from children to seniors — receives the highest quality of care in a welcoming environment.


What do I need to bring to my appointment for a workers’ compensation claim?

Bring any relevant medical records, details of the injury, and personal identification to help us provide the most effective support for your claim.

Can you handle all the necessary documentation for my workers’ compensation claim?

While we can assist you with all required medical documentation (helping you complete and submit each document), we do not handle all of the paperwork associated with your claim. We recommend consulting with your employer’s HR department or a dedicated workers’ compensation lawyer to ensure all aspects of your claim are managed comprehensively.

Are all workplace injuries covered by workers’ compensation?

Most injuries that occur in the course of employment are covered, but there are exceptions. It’s best to consult directly with your employer or an insurance representative to determine if your injury is covered.

After hours support

For medical emergencies, dial 000. Plantagenet Hospital’s Emergency Department is open 24/7.

We offer after-hour appointments some Monday evenings, billed at the full private rate. Book online via Automed or call our admin team: (08) 9892 1000. For free advice after hours, contact Health Direct at 1800 022 222.

If you’re a regular patient in need of after-hours consultation, you can call (08) 9892 1000. Follow the prompts towards the end of the voice message, and you can be put through to our on-call GP for advice. Please note… There is a $150 fee for an after-hours phone consultation of up to 15 minutes duration, payable on the next business day.There may not be any Medicare rebate available, depending on your specific situation. If you require an after-hours home visit, your doctor will advise you of the private rate prior to attending.