For emergencies, call triple zero (000) or attend your nearest emergency department .
Call Healthdirect on 1800 022 222 (24 hour health advice) or use their symptom checker.
Your results will be communicated to you as discussed in your initial consult, this may be by telephone, SMS or follow-up appointment.
All urgent results will be prioritised by our GP’s or Practice Nurses.
Inform one of our team when you are booking your appointment that you wish to request an interpreter to attend.
We will contact the Translating and Interpreting Service (TIS) on 131 450 or an Auslan interpreter, who may attend your appointment via teleconference (phone), videoconference or in person.
If a suitable interpreter is not available, we will discuss with you if you wish to reschedule your appointment to another time.
Our staff will provide you with the contact details of the health service / provider you have been referred to at the time of your appointment. It is your responsibility to contact the health service / provider to confirm service costs.
We welcome all feedback, and it can be submitted via our Contact Us form
To protect your information our staff will always ask to confirm three points of identification, and we will record any contact we attempt to make or have with you.
If you’re unsure if it is our practice calling you, you can always hang up and call us back to confirm it is our staff trying to contact you.