Acute illness services

Our friendly GPs provide attentive care for acute illnesses and other health concerns that come out of the blue, ensuring they’re diagnosed and addressed promptly and with compassion.

Fast, attentive care for acute illnesses

When sudden health issues arise, we understand you want to relieve them as soon as possible. At Plantagenet Medical, our GPs strive for rapid, effective treatment, but more than that, we look beyond the symptoms of acute illnesses to understand and treat the underlying causes and prevent future complications. Our expert team uses state-of-the-art diagnostic tools and draws on decades of medical experience to efficiently diagnose health issues and ensure you receive the best possible care — care that’s tailored to you.

Why treat acute illness with us?

Whole-person health

Our integrated services go beyond immediate care, emphasising long-term, whole-person wellness through education, prevention, and comprehensive treatment options.

Community focus

Having dedicated ourselves to caring for the Plantagenet area for over 35 years, our medical centre is deeply embedded in the local community.

Integrated healthcare

Our multidisciplinary team works together under one roof — and in tandem with the adjacent Plantagenet Hospital — to provide seamless, coordinated care.

State-of-the-art care

Our skilled, empathetic practitioners stay up to date with the latest medical knowledge and practices. This is part of our commitment to maintaining the highest standards of care.


We prioritise listening to understand, not to judge. When you visit us, you can take as much time as you need. We want to make sure you feel heard, valued, and respected.


Our family-oriented approach means that every member of your family — from children to seniors — receives the highest quality of care in a welcoming environment.


How quickly can I be seen by a GP for an acute illness?

The best way to get a same-day appointment is to call as soon as the phones open at 8.30am. If we have no open appointments, you will be offered a triage call with one of our experienced practice nurses, who will be able to help to manage your issue.

What should I bring to my appointment for an acute illness?

If you have any respiratory symptoms or a fever, don’t forget to let reception know so we can see you in our isolation room. And please wear a mask, to protect yourself and others.

Can you give me a medical certificate for work?

If your employer requires a medical certificate, please mention this when booking your appointment, and, if appropriate, your GP will provide one during your visit.

Can I visit a GP to get a medical prescription or refill?

If you only need a prescription or refill for your usual medication*, ask for a “script clinic appointment”. We will book you in for a quick consult with one of our doctors, often by phone, and we can send the script electronically to your preferred pharmacy or your mobile phone. You can also choose to collect the paper script from the surgery.

*some medications are not safe to be prescribed in our quick script clinic appointments. Please check with our friendly admin staff on booking if you need a prescription for a sleeping pill, strong pain killer or “authority” medication.

Is my acute illness appointment bulk billed?

Standard appointments are bulk billed for children under 16 years old and concession card holders. This is due to the extra Federal government rebates subsidising the cost of their appointments. There is also no out of pocket cost for standard appointments for DVA gold card holders, or DVA white card holders if the appointment relates to one of their covered conditions.

Unfortunately, the federal government does not currently subsidise anywhere close to a full private fee for other patients, and there will be an out of pocket gap charged on top of the Medicare rebate. If you have concerns about your ability to pay, please chat to our admin team on booking.

If Medicare doesn’t, will my health insurance cover my appointment?

Coverage depends on your specific health insurance plan. Please contact your insurance provider to confirm what is and isn’t covered.

After hours support

For medical emergencies, dial 000. Plantagenet Hospital’s Emergency Department is open 24/7.

We offer after-hour appointments some Monday evenings, billed at the full private rate. Book online via Automed or call our admin team: (08) 9892 1000. For free advice after hours, contact Health Direct at 1800 022 222.

If you’re a regular patient in need of after-hours consultation, you can call (08) 9892 1000. Follow the prompts towards the end of the voice message, and you can be put through to our on-call GP for advice. Please note… There is a $150 fee for an after-hours phone consultation of up to 15 minutes duration, payable on the next business day.There may not be any Medicare rebate available, depending on your specific situation. If you require an after-hours home visit, your doctor will advise you of the private rate prior to attending.